If you’re searching for a South African outsourced call centre that blends sales excellence, customer engagement, and measurable ROI, you’re in the right place. Teleconnect Marketing (TCM) is a boutique call centre in George, Western Cape, offering inbound and outbound telesales, end-to-end campaign build-outs, and enterprise-grade security—all designed to increase conversions and revenue without the overhead of building your own team.
Why businesses choose TCM (Teleconnect Marketing)
- 20+ years of telesales expertise building and developing high-performing call centres and teams.
- Boutique model: tailored, high-touch account management and rapid iteration.
- Inbound & outbound capability with outputs-based remuneration to align incentives with results.
- FAIS-authorised (FSP 54294) and POPIA-aligned processes for compliant customer engagement.
- Cloud-based tech stack (dialler integration, real-time dashboards, in-house web-based LMS) for uptime, scalability, and transparency.
What we do: Inbound, Outbound & End-to-End Telesales
Inbound call centre services (customer engagement & upsell)
- Customer queries, product education, cross-sell/upsell, cancellations saves, and win-backs
- 100% quality verification with custom QA frameworks to protect brand experience and compliance.
Outbound call centre services (acquisition & activation)
- New customer acquisition, lead qualification, appointment setting, dormant reactivation, and targeted campaigns
- Outputs-based remuneration keeps performance and ROI at the centre of every campaign.
Done-for-you campaign build-outs
- Staff acquisition and training (sales + product), sales and QA management, backend system design, and continual optimisation—so you get a ready-to-scale engine, not just seat time.
Industries and products we know inside-out
We have deep telesales experience across financial services and adjacent verticals:
- Banks: transactional products, secured & unsecured credit, savings & investments
- Insurance: life insurance and short-term insurance
- Mortgage originators, financial advisory agencies, investment platforms
- Non-financial: cellular contracts, fibre subscriptions, rewards programmes
That breadth means you get battle-tested scripts, compliant processes, and conversion-ready messaging from day one.
Why outsource your call centre to TCM?
Cost savings & speed: We handle recruitment, training, management, and disciplinary processes, plus we absorb infrastructure costs—so you ramp faster without CapEx.
Scalability: Flex up or down with demand—no hiring lag or idle overhead.
Risk management:
- 100% call quality assurance for compliance
- We carry staff-related risks and provide redundant sales capacity to protect you from internal outages or emergencies.
Flexibility:
- Rapid adaptation to product and process changes
- Customised reporting to your executive cadence and KPIs.
Technology, security & compliance you can trust
- Cloud-based servers, integrated web-based dialler, real-time monitoring, and custom productivity dashboards
- In-house LMS for consistent training, updates, and certification
- Encryption at rest and in transit, with privacy-by-design protocols aligned to POPIA and Treating Customers Fairly (TCF) principles.
Need policy detail? See our Legal Disclaimers (POPIA rights, conflicts of interest, complaints policy with FAIS Ombud escalation).
Example use cases we run (and win)
- New product launches for banks and insurers (fast ramp to target, compliant scripts, daily performance dashboards)
- Cross-sell / upsell into existing books to lift ARPU with strict QA checks
- Reactivation of dormant customers with empathetic but conversion-led call flows
- Non-financial growth: cellular, fibre, and subscription sales with clear verification and low-friction onboarding
FAQs (SEO-friendly)
Are you a South African BPO?
Yes—a boutique South African BPO/call centre based in George, Western Cape, serving national brands that need performance, compliance, and flexibility
Do you do both inbound and outbound?
Yes. We specialise in inbound and outbound call centre development and delivery, including outputs-based remuneration to keep the focus on results.
Do you cover regulated financial products?
Yes. We’re Authorised FSP 54294, align to POPIA and TCF, and operate with 100% quality verification across campaigns.
How quickly can you ramp?
Our fast turn-around spans recruitment, IT/dev, system and backend processes—so you can move from scope to live calls quickly.
What makes you different?
A boutique, customised approach; sales & QA management baked in; and a cloud-first stack that keeps you compliant, visible, and scalable.
Ready to talk?
Teleconnect Marketing (TCM)
Address: 94 York Street, George Central, George, WC 6529
Email: [email protected] | Phone: +27 82 441 5435