Legal Disclaimers
Collection of Personal Information
During both inbound and outbound calls, we collect essential personal information such as name, contact details, and the nature of your inquiry or feedback, in strict compliance with POPIA.
Use of Personal Information
We utilise your information to effectively address your inquiries and enhance our service delivery. Your information is also used in outbound calls to provide updates, offers, or information deemed relevant to your interests, subject to your explicit consent.
Disclosure of Personal Information
Personal data may be shared with third parties only as necessary to fulfil service requests or meet legal requirements. We strictly prohibit the sale, rental, or trading of your information with unrelated third parties.
Protection of Personal Information
We implement advanced security measures to safeguard your information against unauthorized access and data loss, ensuring the safety of your personal data during both inbound and outbound communication.
Your Rights
Under POPIA, you have the right to access, correct, or delete your personal information, withdraw consent, and object to specific uses of your data, including marketing. You are encouraged to exercise these rights to ensure your preferences are respected.
Changes to Privacy Statement
We reserve the right to modify this statement as necessary, with all changes communicated effectively through our call centre updates and posted on our website.
Contact Us
For any privacy-related inquiries or if you need assistance, please contact our support team at [email protected]
POPI Act Compliance Declaration
We are committed to safeguarding your personal information in compliance with the POPI Act, maintaining stringent security measures, and upholding your rights to access and correction. Should you require assistance or wish to discuss your data rights, contact us at [email protected] or visit our website.
Treating Customers Fairly
At Teleconnect Marketing, fairness, transparency, and accountability are at the core of our interactions with clients. Our call centre staff, both inbound and outbound, are trained and supported to manage conflicts of interest and uphold these principles diligently, ensuring alignment with TCF outcomes. Our comprehensive TCF policy is available upon request.
Conflict of Interest Policy Statement
We maintain the highest standards of integrity, skill, care, and diligence to serve the best interests of our clients. Our Conflicts of Interest Policy, applicable to both inbound and outbound services, helps us identify and manage actual or perceived conflicts of interest, ensuring fair treatment across all interactions. This policy is available upon request.
Complaints Policy
Should you encounter any concerns or issues, please inform us at [email protected]. Our call centre is equipped to address complaints promptly, aiming for resolution typically within 10 business days. For unresolved issues, you may escalate your concerns to the FAIS Ombudsman at 012 762 5000 or [email protected].