Who We are
Teleconnect Marketing is a leading call centre specializing in sales excellence, customer engagement, and revenue growth. With 20+ years of experience, we provide customized tele-sales solutions that drive results.
Boutique Style Call Centre
- 20 years experience in buliding developing telesales call centres.
- Newly established tele-sales call centre in the heart of George, WC.
- Boutique customer-centric telemarketing sales centre
Customised solutions
- Develop customised end-to-end solutions for our clientele
- Staff Acquisition & Placement (In-house & staffing solutions).
- Sales & product training
- Management (Both sales & QA)
- 100% Quality assurance implemented
- Backend system design & continuous optimization
Inbound & Outboud
- Specialise in both inbound & outbound call centre development
- Follow an outputs-based remuneration model to drive the highest ROI and agent performance.
Multi-product focus
In-depth lead generation & Telesales experience across multiple financial institutions & products
- Transactional
- Credit (Secured & unsecured)
- Insurance (Life & short term insurance)
- Subscriptions
- Customer servicing
What We Do
Whether you’re building your sales pipeline, supporting existing clients, or expanding your market reach—we’ve got the people, systems, and strategy to get results.
We offer both inbound and outbound call centre services tailored for B2B and B2C environments
Inbound Services
We handle your inbound traffic with care, speed, and consistency—ensuring that every customer receives a positive, helpful, and brand-aligned experience.
- Customer Service
Friendly, efficient support to resolve queries, manage accounts, and ensure satisfaction. - Technical Support & Helpdesk
Tiered support solutions for product troubleshooting, onboarding, and user assistance. - Customer Acquisition, Upsell & Retention
We nurture your customer base to drive lifetime value and reduce churn. - Appointment Setting
Seamless calendar booking for consultations, demos, or service visits. - Lead Qualification
Pre-screening and verification to ensure only high-quality leads reach your sales team. - B2B & B2C Engagement
Trained agents who can adapt tone, pace, and message to match your audience.
Our inbound solutions ensure every customer feels heard, supported, and valued—no matter the channel.
Outbound Services
Our outbound teams are trained to sell, schedule, survey, and support. We know how to get attention, hold it, and move conversations toward action.
- Telemarketing & Telesales
High-performance sales campaigns built to pitch, convert, and close. - Lead Generation
We research, identify, and engage potential clients based on your ideal customer profile. - Collections
Professional, respectful, and compliant approaches to debt recovery. - Appointment Setting
Outbound scheduling for meetings, demos, or callbacks—done right. - Market Research & Surveys
Capture real-time customer insights with structured feedback loops. - B2B & B2C Outreach
Strategic outbound efforts adapted for different industries and decision-makers.
Our outbound services are built for results—designed to reach the right people, with the right message, at the right time.
AI Powered functionality
AI isn’t here to replace human agents—it’s here to empower them. At TCM, we combine the emotional intelligence of people with the processing power of machines to elevate every outbound interaction.
Generative AI for Smart Scripting & Agent Coaching
AI dynamically refines sales scripts in real-time, helping agents adapt to customer responses without sounding robotic. During calls, it can suggest better phrasing, highlight key compliance points, and provide live coaching tips — enabling agents to sound more natural, confident, and effective. This boosts conversion rates and shortens training cycles.
Real-Time Sentiment Analysis & Call Scoring
AI listens to tone, pace, and keywords to instantly detect customer sentiment — whether they’re engaged, uncertain, or resistant. Calls are automatically scored on quality, compliance, and effectiveness, giving supervisors immediate insight into which conversations are on track and where intervention is needed.
Automated Reporting and Workflow Optimisation
No more manual spreadsheets or delayed insights. AI automates reporting, tracks KPIs, and streamlines workflows — from call logging to follow-up scheduling. Campaigns continuously learn from results, adjusting strategies and scripts for improved outcomes. The result: faster decision-making, leaner operations, and steady performance improvements.
Lead Generation
We use AI to supercharge productivity, personalize outreach, and drive better campaign outcomes.
Why Choose Us
Whether you’re building your sales pipeline, supporting existing clients, or expanding your market reach—we’ve got the people, systems, and strategy to get results.
We offer both inbound and outbound call centre services tailored for B2B and B2C environments
Tech
We don’t just follow trends—we implement the tools that keep your business ahead of them.
- Cloud-Based Infrastructure for seamless remote operations, real-time updates, and scalable performance
- CRM and API Integrations that connect your data, streamline campaigns, and eliminate manual gaps
- Live Dashboards & Reporting Tools so you always have full visibility on performance, metrics, and outcomes
- Security-First Architecture with encryption, backups, and role-based access to protect sensitive information
- Generative AI Enhancements to support lead scoring, agent training, script refinement, and campaign optimisation
- Agentic AI Capabilities to empower decision-making processes, adaptive workflows, and autonomous campaign support
Our tech backbone isn’t just strong—it’s strategic. With TCM, you get smarter systems that make your sales machine faster, safer, and more effective.
Quality Assurance
We don’t leave performance to chance.
With us quality is measured, monitored, and continuously improved—so your brand is always represented at its best.
- Real-Time Call Monitoring to ensure consistency, compliance, and professionalism across every interaction
- QA Scorecards tailored to each campaign, with benchmarks aligned to your business goals
- Daily Coaching & Feedback Loops to support agent development and correct issues before they escalate
- Performance Analytics that spotlight trends, track KPIs, and drive continuous optimisation
- Voice and Data Audits for full transparency, accuracy, and accountability
- AI-Powered QA Tools that help identify high-impact conversations, emotional tone, and compliance markers at scale
Our commitment to quality isn’t just a policy—it’s a process. Built into every call, every campaign, every day.
Industry Experience
With over 15 years of hands-on experience across multiple sectors, we understand the operational pressures, customer expectations, and compliance challenges unique to each industry.
We’ve executed successful outbound and inbound campaigns in the following industries:
- Financial Services & Insurance
- Telecommunications
- Travel & Tourism
- B2B Services
Industries We Serve
At TCM, we understand that each industry has its own language, customer journey, and compliance landscape. That’s why we tailor every campaign to suit the needs of your sector—delivering results that are relevant, measurable, and on-brand.
With deep experience across B2B and B2C markets, our team knows how to adapt tone, scripting, and strategy for maximum impact.
Financial Services
We support loan originations, account acquisition, investment leads, and insurance sales—ensuring professionalism, data protection, and conversion accuracy.
Insurance & Health
From lead qualification to policy follow-ups, we help insurers and health providers engage clients effectively while maintaining regulatory compliance.
Telecommunications
We drive new customer acquisition, retention campaigns, and contract renewals for mobile, Fibre Network Operators (FNOs) & Internet Service Providers (ISPs) with persuasive and clear messaging.
Education & Training
Our agents assist with enrolments, lead nurturing, and qualification verification for training institutions, e-learning providers, and professional academies.
Travel & Tourism
We assist travel agencies, hospitality groups, and tour operators with reservations, upselling packages, customer follow-ups, and seasonal outbound promotions.
Business Services (B2B)
From appointment setting to database cleansing and lead generation, we support consultancies, SaaS companies, and service-based businesses in building a stronger pipeline.
No matter your industry, we bring the people, processes, and experience to represent your brand with skill and care—on every call.
Why Outsource to us?
At TCM, we understand that each industry has its own language, customer journey, and compliance landscape. That’s why we tailor every campaign to suit the needs of your sector—delivering results that are relevant, measurable, and on-brand.
With deep experience across B2B and B2C markets, our team knows how to adapt tone, scripting, and strategy for maximum impact.
Speed to Market
We move fast—from recruitment to script development and campaign launch. Our agile teams are set up to respond quickly to market opportunities and urgent campaign needs.
Scalability
Grow or reduce your campaign size based on performance, demand, or seasonality—without complex internal HR logistics or long-term headcount commitments.
Cost Saving
Outsourcing to TCM means you skip the hassle of building an in-house team—and still get full-service support. You scale on budget, lower labour costs, avoid recruitment and HR headaches, and enjoy training included. It’s smarter savings — without cutting corners.
Risk Management
Outsourcing your outbound sales to TCM helps minimise both the obvious and hidden risks of managing in-house teams. We take on the complexity so you don’t have to—giving you confidence in compliance, eliminating employment risks, managing performance challenges, and safeguarding business continuity. With strict data and security protection, plus reputational safeguards built in, we help you grow safely and sustainably.
Industry Experience
With over 15 years of hands-on experience, TCM understands the pressures, customer expectations, and compliance challenges that define today’s industries. Our track record spans successful inbound and outbound campaigns in financial services and insurance, telecommunications, travel and tourism, and B2B services. That breadth gives us the insight and agility to design solutions that fit each sector while delivering results that matter.
With TCM, you get people-powered conversations backed by intelligent technology—ready to convert, support, and scale your business.