Teleconnect Marketing
Empowering Businesses with Exceptional Customer Engagement
WELCOME TO
Teleconnect Marketing
Our
VISION
Empowering businesses through exceptional customer engagement and sales excellence, our call center envisions becoming the foremost partner in driving revenue growth and fostering lasting client relationships through personalized interactions and unparalleled service no matter the time.
Our
MISSION
Our
Services
Boutique Style Call Centre
- 20 years experience in buliding developing telesales call centres.
- Newly established tele-sales call centre in the heart of George, WC.
- Boutique customer-centric telemarketing sales centre
Customised solutions
Develop customised end-to-end solutions for our clientele
- Staff Acquisition
- Sales & product training
- Management (Both sales & QA)
- 100% Quality assurance implemented
- Backend system design & continuous optimization
Inbound & Outboud
- Specialise in both inbound & outbound
- call centre development
- Follow an outputs-based remuneration model to drive the highest ROI and agent performance.
Multi-product focus
In-depth Telesales experience across multiple financial institutions & products
- Transact
- Credit (Secured & unsecured)
- Insurance (Life & short term insurance)
- Savings & Investments
- Wealth
- Business transact, credit & insurance
Why
Outsource to TCM?
Champion Challenges
Cost Savings
- Reduced Labor Costs: TCM handles all aspects of recruitment, training, management, and any necessary disciplinary actions.
- Budget-Friendly: Outsourcing allows companies to add to their sales revenue within a predictable budget while alleviating infrastructure costs.
Scalability
- TCM offers the ability to flexibly scale operations based on demand without the delays associated with traditional hiring processes.
Risk Management
- Quality Assurance: TCM guarantees 100% call quality assurance to ensure compliance.
- Staff Risk: TCM assumes the risks related to hiring and employee retention, allowing clients to focus on their core business activities.
- Redundancy: Outsourcing provides an alternative sales channel to mitigate disruptions from internal emergencies or breakdowns.
Flexibility
- Quick Adaptation: TCM can rapidly respond to system developments and changes.
- Process Adjustments: It allows for swift changes to products and processes as demands shift.
- Customized Reporting: Reporting is tailored to meet specific client requirements.
- Utilizing an external call center generates healthy competition for internal teams, which can lead to improved performance and higher benchmarks.
- Overall, outsourcing to TCM enables clients to improve operational efficiency, manage risks, and enhance flexibility while focusing on their core business.
Company Values
HONESTY
INTEGRITY
CUSTOMER SERVICE
TEAM WORK
ACCOUNTABILITY
Why
Choose us?
FAST TURN AROUND TIME
- Recruitment
- IT & Dev
- System & backend processes
ROBUST QUALITY ASSURANCE
- Customised to the Client’s needs
- 100% quality verification
CLOUD-BASED SERVER
- In-house built LMS (Web-based)
- Fully integrated into market leading web-based dialler
- Realtime server monitoring & productivity dashboard creation
- Minimal downtime & effortless scalability (No hardware)
STATE-OF-THE-ART SYSTEMS & SECURITY
- Encryption protocols applied in both rest & transit
- Built in security features to comply with all privacy regulations
Our
Clients
The primary focus of our tele-sales company is on catering to the needs of Financial Institutions operating within the South African market, specifically those actively providing financial products and services to the public.
This includes a diverse array of entities namely:
Banks
Transactional, credit (Secured & unsecured), savings & investments
Insurance Companies
Life insurance, short-term insurance
Mortgage Originators
Financial advisory agencies
Investment platforms
Non-financial industry
Cellular contracts, fibre & subscriptions & rewards programs
Contact Us
Get
In Touch
- [email protected]
- +27 82 441 5435
- 94 York Street, George Central, George, WC 6529
Teleconnect Marketing, an Authorised FSP: 54294, with Co. Registration No. 2024/084940/07, provides this website as a valuable resource specifically for our inbound and outbound call centre services offered. It is not intended as a substitute for professional advice. Before making any decision based on the content found here, we encourage you to consult with a qualified expert. We do not accept liability for errors, omissions, or any losses that may arise from the use of information on this site. Information may be updated, modified, or deleted at any time without prior notice. For detailed information on our data handling practices under POPIA, PAIA, and our Complaints Policy, please contact [email protected] or the web Contact Us form